Terms of service

TERMS AND CONDITIONS

Effective Date: October 13, 2026

1. Purpose and Operator

These Terms and Conditions (“Terms”) describe the rights and responsibilities of GLOSETT and its customers when using glosett.com (“Website”) and purchasing products through it.

GLOSETT is operated by FORTY COMPANY CO., LTD., a company registered in the Republic of Korea (“Company,” “we,” “us,” or “our”). The Company is the seller of products purchased through the Website and is responsible for order handling, delivery arrangements, customer support, and applicable refunds.

Our registered business information is displayed in the Website footer.

2. Scope and Related Policies

These Terms apply to members, customers using guest checkout where available, and other users of the Website.

Our Privacy Policy, Shipping Policy, and Refund Policy provide additional information about the relevant services. Product-specific conditions will be displayed before purchase.

Nothing in these Terms or related policies limits mandatory consumer rights. If a provision conflicts with applicable mandatory law, that law prevails.

3. Services

GLOSETT provides product discovery, brand and editorial content, online purchasing, order management, delivery arrangements, and customer support for clothing, bags, shoes, accessories, and other listed products.

Certain features may require an account. Creator participation, affiliate activities, or business partnerships are governed by separate agreements where applicable.

We may update Website features or temporarily suspend services for maintenance, security incidents, or technical problems. We will give advance notice where practicable and explain material disruptions.

A service interruption does not cancel our obligations regarding accepted orders, returns, refunds, or personal information.

4. Membership and Account Registration

To register, complete the required information and accept the applicable Terms through the registration process. Membership begins when registration is successfully confirmed.

Registration may be refused where information is materially false, another person’s identity is used without permission, or the application is connected with fraud or unlawful activity.

You must keep your contact information reasonably up to date and protect your account credentials. Notify us promptly if you suspect unauthorized account use.

You must not sell or transfer your account or allow it to be used for unlawful purposes.

Anyone who requires a parent’s or legal guardian’s consent to enter into a transaction must obtain that consent. Applicable rights to cancel a transaction made without legally required consent remain unaffected.

5. Membership Withdrawal and Restrictions

You may request account closure through an available account function or by contacting customer support. We will process the request without undue delay, subject to reasonable identity verification.

Account closure does not automatically cancel an outstanding order or remove rights to a return or refund. Information that must be retained by law will be handled as explained in our Privacy Policy.

We may suspend or terminate an account for fraud, unauthorized payment use, serious or repeated breaches of these Terms, infringement of others’ rights, or interference with Website security.

We will explain the reason and provide a reasonable opportunity to respond or correct the issue where appropriate. Immediate restriction may be necessary to prevent fraud or security harm.

Restrictions do not remove lawful rights relating to existing purchases.

6. Product Information

Before ordering, review the product description, size, color, materials, price, availability, and any special purchase conditions.

Photographs and size information help customers assess products. Screen settings may affect color appearance, and measurements may have minor variations. These statements do not excuse defects or material differences from the advertised product.

Editorial features and creator recommendations do not mean that every featured product is available to purchase or that an official partnership exists.

Items identified as samples or previews are not available for purchase unless clearly offered for sale.

7. Prices and Payment

Product prices and the order total are displayed in Thai Baht (THB).

Before submitting an order, you can review the products, quantities, applicable discounts, shipping charges, taxes included or charged at checkout, and the total payable.

Where an import charge must be paid separately, this responsibility will be disclosed before purchase. We will not introduce undisclosed mandatory charges after an order is accepted.

Payment is available through the methods enabled at checkout. You must be authorized to use the selected payment method.

Your bank or payment provider may apply its own currency conversion rate or fees. These are separate from charges imposed by GLOSETT.

Price changes apply to future purchases and do not change the price of an accepted order without your agreement.

8. Ordering and Contract Formation

You place an order by selecting products and options, reviewing your order, providing the required information, and completing the checkout process.

We send an acknowledgement containing the order details. Unless it expressly confirms acceptance, an acknowledgement records receipt of the order request.

The purchase contract is formed when we expressly confirm acceptance of your order. If no separate acceptance notice is sent, dispatch confirmation constitutes acceptance.

A payment authorization or collection alone does not constitute acceptance. Nevertheless, any payment collected remains subject to our refund obligations if the order is not accepted.

Please keep your order confirmation and contact us promptly if information is incorrect.

9. Unavailable Products and Order Errors

We may decline an order before acceptance if the product is unavailable, payment fails, delivery to the requested destination is unavailable, or there is a reasonable indication of fraud.

If a material product or pricing error is discovered, we will explain it and obtain your agreement before proceeding on revised terms.

We will not substitute products or materially change an accepted order without your consent. If an order cannot be fulfilled, we will notify you promptly and refund the affected payment.

10. Delivery

We deliver to the destinations enabled at checkout. Applicable shipping charges, dispatch estimates, and delivery estimates are displayed before purchase or in the Shipping Policy.

Pre-orders and products requiring special sourcing will have their different dispatch arrangements disclosed before purchase.

Goods may be dispatched from different fulfillment locations. Where this materially affects delivery time, customs charges, or return arrangements, we will disclose the relevant information before purchase.

We will provide shipment or tracking information where available. If goods are lost, damaged, or materially delayed in transit, contact us so that we can investigate and provide an appropriate remedy.

Using a carrier or fulfillment partner does not remove the Company’s obligations as seller.

11. Customs and International Orders

For cross-border orders, the product page, checkout, or Shipping Policy will explain whether import duties and taxes are included or payable separately.

Where the customer must complete a customs procedure or provide information required for clearance, we will explain the requirement.

Customs or carrier delays do not automatically remove your cancellation, refund, or other statutory rights.

Any additional costs arising from an incorrect address or failure to complete a disclosed delivery requirement will be explained. We will not impose a cancellation penalty merely because you exercise a statutory right.

12. Order Changes and Cancellations

You may contact customer support to request an order correction or cancellation.

Before dispatch, we will process a cancellation request promptly. Changes to products, options, or addresses depend on whether the requested change can still be made.

After dispatch, a cancellation may need to be handled through the return process. Dispatch does not remove applicable cancellation rights.

For orders cancelled before goods are supplied, we will initiate the applicable refund within three business days of receiving a valid cancellation request, or sooner where required by law.

13. Returns and Exchanges

You may notify us of a change-of-mind return within seven calendar days after receiving the goods. Any longer period required by applicable law remains available.

Contact customer support with your order number and the items you wish to return. We will provide the return destination and instructions. Your timely notice preserves your return request; waiting for our response does not shorten the applicable period.

For change-of-mind returns, please preserve the product’s condition, tags, accessories, and packaging where reasonably practicable. Do not wear, wash, alter, or damage the product beyond what is reasonably necessary to inspect it.

A missing tag or opened package does not automatically remove statutory rights. Any restriction must be lawful, properly disclosed, and applicable to the circumstances.

Special restrictions for customized or hygiene-sensitive items apply only where permitted by law and disclosed before purchase. A sale discount alone does not remove statutory return rights.

Exchanges depend on stock availability. If the requested replacement is unavailable, we will explain the available return and refund options.

14. Defective, Incorrect, or Misdescribed Goods

If goods are defective, incorrect, damaged on arrival, or materially different from their description, contact customer support promptly. Photographs may help us assess the issue, but we will not demand unreasonable evidence.

We will provide the remedies required by applicable law, including replacement, repair, or refund as appropriate.

The seven-day change-of-mind period does not limit separate rights concerning defective or misdescribed goods. Where Korean electronic-commerce law applies, the applicable cancellation periods for goods inconsistent with their description or contract include three months from receipt or thirty days from discovering, or being able to discover, the issue.

15. Return Costs and Refunds

For a change-of-mind return, you are responsible only for return costs permitted by applicable law and disclosed before purchase. Applicable original shipping refunds will be handled in accordance with that law.

We bear the relevant return costs where goods are defective, incorrect, or materially misdescribed.

For an eligible return, we will initiate the applicable refund within three business days after receiving the returned goods. Inspection will not be used to extend a statutory refund deadline.

If applicable law requires refunding earlier or before goods are returned, we will follow that requirement.

Refunds will normally be made through the original payment method. We will not replace a monetary refund with store credit without your agreement.

Your bank or payment provider may require additional processing time to credit your account. This does not extend our deadline to initiate the refund.

Return destinations and detailed procedures are provided through customer support and our Refund Policy. The registered business address is not automatically the return destination.

16. Promotions and Benefits

Coupons, promotional discounts, and any member benefits are governed by the conditions displayed with the offer, including eligibility, validity periods, and exclusions.

A benefit is available only when expressly offered. Offers cannot be combined unless the offer conditions permit it.

Changes to future promotions do not retrospectively alter an accepted order. Conditions for any points or credits will be disclosed before they are issued or used.

17. Privacy and Communications

Personal information is handled under our Privacy Policy. Optional marketing consent is separate from information necessary to process your purchase.

We may send operational messages about orders, payments, delivery, security, returns, and refunds using the contact details you provide.

Important notices affecting a particular customer will be communicated individually where appropriate. General Website notices may be published on the Website.

18. Intellectual Property and Reviews

Website materials belong to the Company or their respective rights holders. You may use them for lawful personal browsing and purchasing. Other use requires permission or a lawful basis.

You retain ownership of reviews or other content you submit. Where you choose to publish content through a Website feature, you permit us to display and technically format it for that feature.

Using your photographs or other submitted content in separate advertisements requires additional permission unless another lawful basis applies.

You must not submit fraudulent reviews, unlawful content, or materials that infringe another person’s rights.

19. Complaints, Liability, and Disputes

We will receive and review complaints concerning purchases and services and explain any investigation or resolution steps.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including mandatory obligations concerning product quality, refunds, or personal information.

These Terms are governed by the laws of the Republic of Korea, without depriving customers of mandatory protections applicable to their transactions, including protections applicable in Thailand.

Disputes may be referred to an appropriate consumer dispute resolution body or court. These Terms do not require customers to waive lawful access to those remedies.

20. Amendments

We will publish amendments, their reasons, and the effective date at least seven days before they take effect. Changes materially unfavorable to customers will be notified at least thirty days in advance, including individual notice where appropriate.

A longer notice period required by law takes precedence.

Changes do not retrospectively reduce rights under existing purchase contracts. Silence alone will not be treated as consent where express agreement is required.

If you do not accept a change, you may stop using the affected service or request account closure without losing rights relating to existing orders.

21. Customer Support

For product enquiries, order assistance, cancellations, returns, account closure, or complaints, please contact us through the Website’s Contact Us page or GLOSETT’s LINE Official Account.

Thailand Customer Support: 080-809-8094
International: +66 80 809 8094
LINE Official Account: GLOSETT
Website: https://glosett.com

Please include your order number when contacting us about a purchase. Do not send passwords or complete payment card details through LINE or other customer support messages.