Refund policy

RETURN AND REFUND POLICY

Effective Date: October 13, 2026

1. Scope

This Policy applies to products purchased through GLOSETT at glosett.com, operated by FORTY COMPANY CO., LTD.

It explains order cancellations, returns, exchanges, return costs, and refunds. Nothing in this Policy limits mandatory consumer rights. Where applicable law provides additional rights or more favorable conditions, those requirements prevail.

2. Order Cancellations

You may request cancellation before dispatch by contacting customer support through our Contact Us page or LINE Official Account.

Please provide your order number and identify the items you wish to cancel.

We will process cancellation requests promptly. If the goods have already been dispatched, cancellation may need to be handled through the return process. Dispatch does not remove your statutory cancellation rights.

For a valid cancellation before goods are supplied, we will initiate the applicable refund within three business days of receiving your request, or sooner where required by law.

If we cannot fulfill your order because a product is unavailable, we will notify you promptly and refund any payment collected for the unfulfilled items within the applicable legal deadline.

3. Change-of-Mind Returns

You may notify us of a change-of-mind return within seven calendar days after receiving your products. Any longer period required by applicable law remains available.

Your notice should include your order number, the products you wish to return, and a brief explanation of your request.

A timely request preserves your rights even if our response or return instructions arrive later.

For change-of-mind returns, please preserve the product’s original condition and keep tags, accessories, and packaging where reasonably practicable.

Products should not be worn, washed, altered, stained, or damaged beyond what is reasonably necessary to inspect them.

For shoes, please try them on indoors on a clean surface. Protect the original shoe box by placing it inside an outer shipping package.

For bags and accessories, please retain included straps, dust bags, and other supplied components where applicable.

Opening packaging or a missing tag does not automatically remove statutory return rights. We will assess any restriction in accordance with applicable law.

4. Special Return Conditions

Customized, personalized, or hygiene-sensitive products may have special return conditions only where permitted by law and clearly disclosed before purchase.

We will not impose an undisclosed “final sale” restriction after purchase. A sale price or promotional discount alone does not remove statutory return rights.

Special restrictions do not exclude remedies for defective, incorrect, or materially misdescribed products.

5. Defective, Incorrect, or Damaged Products

If your product arrives defective, damaged, incorrect, or materially different from its description, please contact customer support promptly.

Provide your order number and a description of the issue. Photographs of the product and packaging may help us investigate, but we will not require unreasonable evidence.

We will provide the remedy required by applicable law, which may include replacement, repair, or refund.

The seven-day change-of-mind period does not limit separate rights concerning defective or misdescribed products.

Where Korean electronic-commerce law applies, applicable cancellation periods for products inconsistent with their description or contract include three months from receipt or thirty days from discovering, or being able to discover, the issue. Other mandatory rights remain unaffected.

6. How to Arrange a Return

• Your order number
• The product name and quantity
• Your reason for returning the product
• Relevant photographs, where helpful

We will provide the appropriate return destination and instructions. Please contact us before shipping so that your return reaches the correct location.

The registered business address shown in the Website footer is not automatically the return destination.

Our return instructions facilitate processing and do not make the exercise of statutory rights dependent on discretionary approval.

Please pack the products securely and retain proof of shipment. Where available, use a service with tracking.

We will explain the applicable return arrangements and any customer-paid costs. We will not require an undisclosed international return at your expense.

7. Return Shipping Costs

For change-of-mind returns, you are responsible only for return costs permitted by applicable law and disclosed before purchase.

Any customer-paid return cost, including an international shipping cost where applicable, must be explained before purchase. It will not be introduced for the first time after you request a return.

Where a return results from a product defect, incorrect delivery, or material inconsistency with the product description, GLOSETT bears the relevant return shipping costs.

Original delivery charges will be refunded where required by applicable law.

We do not charge a restocking fee or a cancellation penalty for exercising statutory cancellation or return rights.

8. Exchanges

You may request an exchange through customer support. Exchanges depend on the availability of the requested size, color, or replacement product.

We will explain any price difference and applicable shipping cost before you agree to an exchange.

If an exchange is unavailable, we will explain the available return and refund options. Your right to a refund will not be replaced with an exchange without your agreement.

9. Refund Amount and Method

For an eligible full return, we will refund the amount paid for the returned products, together with any delivery charges that must be refunded under applicable law.

For a partial return, the refund will reflect the price actually paid for the returned items, including the discount allocated to those items.

Refunds will normally be issued through the original payment method and in the original transaction currency, Thai Baht (THB).

We will not substitute store credit, a voucher, or a different refund method without your agreement, except where another method is legally required.

If a refund cannot be processed through the original payment method, we will contact you to arrange a lawful alternative.

Your bank or payment provider may apply its own currency conversion rate. Any resulting difference in your account currency is determined by that provider.

10. Refund Timing

For an eligible return, we will initiate the applicable refund within three business days after receiving the returned products.

For a valid cancellation before goods are supplied, we will initiate the applicable refund within three business days of receiving the cancellation request.

Product inspection will not be used to extend a statutory refund deadline.

If applicable law requires an earlier refund, a refund before goods are returned, or a different deadline calculated from your cancellation notice, we will follow that requirement.

Your bank or payment provider may need additional time to credit the refund to your account. This does not extend GLOSETT’s deadline to initiate the refund.

We will notify you when the refund has been initiated.

11. Customer Support

For cancellations, returns, exchanges, or refund enquiries, please contact GLOSETT through our Contact Us page or LINE Official Account.

Thailand Customer Support: 080-809-8094
International: +66 80 809 8094
LINE Official Account: GLOSETT
Website: https://glosett.com

Please include your order number. Do not send passwords or complete payment card details through customer support messages.