FAQ

How long does delivery take?

Shipping

Orders are dispatched within 1–4 business days and usually arrive 1–2 days after dispatch. Shipping is free on orders over 990 Baht.

How much does shipping cost?

Returns

Shipping charges are displayed at checkout before you pay. Please review our Shipping Policy for details about delivery fees and any additional charges.

How can I track my order?

Delivery

Once your order has been shipped, please check your shipping confirmation email for available tracking information. If you need help with an order, contact us on LINE with your order number.

Can I cancel or change my order?

Cancel or Change

Please contact us on LINE as soon as possible with your order number and the change you would like to request. We will check whether your order can still be changed or cancelled. Changes may not be possible once the order has been processed or shipped.

How do I request a return or exchange?

Cancel or exchange

Please review our Returns & Exchanges Policy for eligibility, time limits and applicable costs. To request assistance, contact us on LINE with your order number and the item you would like to return or exchange. Please contact us before sending an item back.

Can't find your answer? Ask us!